International Children’s Services Manager – London, United Kingdom

About Lumos

Across the globe, an estimated eight million children live in orphanages and other institutions. At least 80% are not orphans and have at least one living parent. Separated from families, they are deprived of the close, loving adult engagement a family provides; their physical, intellectual and emotional development is harmed; and they are exposed to significant risk of abuse and neglect. These are some of the world’s most disadvantaged children.

At Lumos, an international NGO founded by J.K. Rowling and the UK 2015 Charity of the Year, they believe this is a solvable problem. Lumos have developed a model of ‘deinstitutionalisation’ to support countries to reform child care and protection systems based on institutions and replace them with health, education and social care services which keep families together in the community.

As Lumos expands globally, they need a range of skilled professionals to work in their diverse and international team to champion the rights of all children to grow up within a loving family.

Background to Role

Reports to:
Head of Global Training and Advisory Services (GTAS)

Responsible for:
GTAS Technical Team

Every child has the right to a loving, nurturing and protective family.  Supporting families and communities to be able to care for their own children is the basis of Lumos’ work and forms the guiding principle behind the concept of ‘deinstitutionalisation’ – often simply called DI.  DI is an all-encompassing process involving the closure of child care residential institutions, the development of community-based services to support families, the transition of children into family and community-based care settings, the prevention of family separation, and many other related areas such as the transfer of resources to community-based services, workforce development, communications, etc. Developing technical expertise across the world in all aspects of the DI process, in different contexts, is essential if Lumos is to achieve its strategic goals. It is in this context that the Global Training and Advisory Services (GTAS) Unit exists.

GTAS develops and delivers training courses, technical advice, study visits, resources and tools to increase knowledge at different stages of the DI process.  GTAS support involves areas as diverse as parenting support and family strengthening, trafficking prevention, the assessment and preparation of children for transition, foster care, reunification, inclusive education, child protection and safeguarding, child participation, working with children with behaviour that challenges and leaving care services.

GTAS supports external stakeholders (including governments, civil society organisations, the faith sector, other agencies and individuals) as well as internal Lumos stakeholders (staff that wish to increase their understanding of DI).  It aims to offers both targeted and bespoke support to meet specific needs (e.g. specifically designed study visits) as well as more universal open-access support (e.g. DI training courses, online learning).

The GTAS Unit includes:

  • Technical personnel – including: ‘core team’ trainers and technical advisers; regionally-based trainers and technical advisers; ‘experts’ from Lumos country demonstration programmes and other departments who offer some of their time to GTAS to provide training and technical advice; and ‘associate’ external consultants bringing specific technical skills to Lumos.
  • Non-technical personnel – including project managers, coordinators and administrators.

The GTAS Unit is currently managed by the Head of GTAS.  A distinct Technical Team exists within the GTAS Unit consisting of all technical personnel, and Lumos is looking to recruit an International Children’s Services Manager (ICSM) to manage this team and represent the team when coordinating with GTAS project managers and administrative staff.

Job Purpose

The ICSM will be responsible for the management and development of the GTAS Technical Team; the quality assurance of Lumos technical support and ensuring such support is properly documented; the delivery of training and technical support; and in coordination with other colleagues, supporting the overall development of the GTAS Unit.

Job Objectives – key duties

1.  Managing, Supporting and Developing the GTAS Technical Team

  • The direct line management – and where appropriate, the professional supervision – of GTAS Technical Team core team members; an element of matrix-management and/or supervision of GTAS experts and regionally-based technical staff; and, where appropriate, the management of external associate consultants.
  • Overseeing the professional development of GTAS Technical Team personnel in technical areas related to their roles.
  • In close coordination with the Head of GTAS, identify Lumos personnel and resources to support internal and external training and technical support needs related to DI.
  • In coordination with the Head of GTAS and other senior Lumos representatives, the identification, sourcing and training of new technical staff and associate consultants.
  • To work in close coordination with the Head of GTAS and GTAS Coordinator and other coordination / project management staff to plan, develop, manage and monitor annual training and technical support activities.
  • Overseeing the distribution of GTAS Technical Team work-allocations to ensure GTAS deliverables can be met on time and to a high standard.
  • Anticipating operational challenges and mitigating risks; and trouble-shooting problems if/when they arise to ensure sustainable solutions.
  • Developing and managing budgets, and other aspects of financial management as required.

2. The Quality Assurance and Documentation of Lumos Technical Support

  • The quality assurance of and technical accountability for all GTAS technical advice and materials (including training courses, technical advice and resources); and where appropriate, the technically-oriented quality assurance of and accountability for materials produced by other Lumos teams.
  • Ensuring technical support is properly documented for future learning; supporting GTAS colleagues in developing methods to capture the learning journey of training and technical support recipients.
  • Ensuring GTAS training and technical materials are appropriate to the technical needs of the geographical regions and cultural contexts in which Lumos is working.

3. The Delivery of Training and Technical Support

  • The delivery of training and/or technical advice and the development of resources in areas related to DI.
  • In coordination with other GTAS colleagues, supporting and advising Lumos staff on ways to enhance their technical understanding of DI.

4. Supporting the Overall Development of the GTAS Unit

  • To support the Head of GTAS in the development of GTAS strategy.
  • In coordination with the Head of GTAS, help formulate and implement GTAS policy and procedures, and ensures legal and statutory provisions are observed.
  • In coordination with the Head of GTAS, supports the negotiation of contracted out services.
  • In coordination with the Head of GTAS, represents GTAS in consultation and negotiation with staff, experts, consultants, governments and other external agencies.
  • Represents Lumos and GTAS at public events, conferences and, if necessary, media interviews.
  • In coordination with other GTAS colleagues, the mapping and documentation of existing technical personnel and resources within Lumos and externally; creating and/or maintaining a database to manage this information.
  • Prepare reports relating to GTAS work, as required.
  • In coordination with other GTAS colleagues, support the development of an online learning platform, particularly through the mapping and documentation of DI-related content and resources for use on the platform.
  • Support the development and implementation of effective systems to monitor and evaluate GTAS’ work.
  • Other tasks as appropriate and as required by the role.

Person Specification


  • Solid experience of working in DI or one or more areas closely related to DI (such as health and social care, child protection and safeguarding, inclusive education, family strengthening, etc) at a senior technical level.
  • Possesses specific areas of technical expertise related to DI within children’s services.
  • A good understanding of the DI process.
  • Experience of working internationally in international development, humanitarian and/or child protection contexts.
  • A proven track record of child protection and safeguarding.
  • Demonstrable experience of managing a team of professional and technical advisers.
  • Experience of delivering training and/or technical advice.
  • A proven track record of planning and managing training and/or technical advice programmes.
  • A proven track record of developing and managing budgets.
  • A proven track record of working in multi-cultural contexts.
  • Good IT skills (ability to use Microsoft packages such as Word, Excel etc). ,
  • Strong project management skills.
  • Excellent written and oral communication skills
  • Excellent inter-personal skills.
  • Ability to work flexibly in changing situations and to meet tight deadlines.
  • Ability to anticipate future technical needs of stakeholders and plan accordingly.
  • Possessing an entrepreneurial and solution-focussed work-ethic.
  • Commitment to Lumos’ mission.
  • Willingness to travel both nationally and internationally (estimated 25% of the role).


  • Experience of working in low-income country contexts and/or emergency contexts.
  • Experience of using online methods to deliver training and/or technical advice.
  • Proficiency in languages other than English.

How to Apply

To apply for this role, kindly send through a Microsoft Word version of your CV, stating your current salary details and details of two referees, including a recent employer (to be consulted at the later stage of recruitment) and a cover letter detailing why you are suited to this role (2 pages maximum). Please mark it for the attention of Tim Wingrove, email address: Please subject your email with the following reference: LUMOS-ICSM.

Please note that the interview dates for this role will be confirmed with you should your application be successful.

Lumos is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo screening appropriate to the post, including checks with past employers and the DBS.

Lumos is an equal opportunities employer.